Widespread Heroku Routing Outage

Incident Report for Torchbox

Postmortem

An incident report has now been published.

Posted Aug 25, 2026 - 16:27 BST

Resolved

No further issues have been seen since the fix was implemented.

An incident report will follow soon.
Posted Aug 25, 2026 - 12:06 BST

Monitoring

A fix has been implemented for all sites, and we'll continue to monitor all sites.
Posted Aug 25, 2026 - 10:02 BST

Update

Some affected sites are not using AWS CloudFront. We now believe this issue may affect all Heroku sites, including those using Cloudflare which were deployed a long time ago.
Posted Aug 25, 2026 - 09:33 BST

Investigating

We are currently investigating reports of outages for sites hosted behind AWS CloudFront as their CDN.

Sites using Cloudflare as their CDN, or otherwise not using CloudFront are unaffected.
Posted Aug 25, 2026 - 08:58 BST